Privacy Policy

Last updated: 22 March 2026

We are committed to handling your personal data in accordance with the UK General
Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other
applicable privacy laws.

1. Who We Are

Trading name: EAGLE NEST TTD
Website: https://eaglenestltd.co.uk/
Email: office@eaglenestltd.co.uk
Phone: +447982100596

If you have any questions about this Privacy Policy or how we use your personal data,
please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Your name
• Your email address
• Your phone number
• Your company or business details, where provided
• Your enquiry details, message content, project requirements, and any attachments you send to us
• Technical information such as IP address, browser type, device type, pages visited, referral source, and approximate location data
• Cookie and tracking data, where cookies are used on the Website
• Any other information you voluntarily provide when contacting us

3. How We Collect Your Data

We collect personal data in the following ways:

• When you complete a contact form or enquiry form on our Website
• When you call, email, or otherwise contact us directly
• When you request information about our services
• Automatically, through cookies, server logs, and analytics tools when you browse the Website
• From third parties where relevant to your enquiry or project, such as referrals or service providers

4. How We Use Your Personal Data

We may use your personal data to:

• Respond to your enquiries and communicate with you
• Provide quotations, proposals, consultations, and information about our services
• Plan, deliver, and manage projects and requested services
• Improve our Website, user experience, and services
• Maintain website security and prevent misuse
• Keep business records and administer our operations
• Comply with legal and regulatory obligations
• Send marketing communications, where permitted by law or where you have consented

5. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have given us clear permission, such as for optional cookies or marketing communications
• Contract – where processing is necessary to take steps at your request or to perform a contract with you
• Legitimate interests – where processing is necessary for our legitimate business interests, provided your rights do not override those interests
• Legal obligation – where we must process your data to comply with the law

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to ensure the site functions
correctly, remember user preferences, measure traffic, and improve performance.

These cookies may include:

• Essential cookies – required for basic website functionality
• Performance / analytics cookies – used to understand how visitors use the Website
• Preference cookies – used to remember settings or choices

You can control or disable cookies through your browser settings. If a cookie
consent banner is used on the Website, you can also manage your preferences there.

7. Sharing Your Personal Data

We do not sell your personal data. We may share your data only where necessary with:

• Website hosting providers, developers, and IT support providers
• Email, contact form, CRM, analytics, or marketing service providers
• Professional advisers such as accountants, legal advisers, or insurers
• Contractors, consultants, or subcontractors involved in delivering your requested services
• Regulators, courts, law enforcement, or other authorities where required by law

All such third parties are expected to process personal data securely and only for
appropriate purposes.

8. International Transfers

Some of our service providers may process data outside the UK. Where this happens,
we take reasonable steps to ensure that your personal data is protected through
appropriate safeguards, such as adequacy decisions or approved contractual measures.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for
which it was collected, including to satisfy legal, accounting, tax, insurance, and
record-keeping requirements.

In general:

• General enquiries may be retained for up to 12–24 months
• Project and client records may be retained for up to 6 years, or longer where legally required
• Technical and analytics data may be retained for shorter periods depending on system settings

10. Data Security

We take appropriate technical and organisational measures to protect personal data
from unauthorised access, loss, misuse, alteration, or disclosure. However, no
method of transmission over the internet is completely secure, and we cannot
guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data
• Request restriction of processing
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent where processing relies on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at
office@eaglenestltd.co.uk.

12. Marketing Communications

Where permitted by law, we may send you updates about our services. You can opt out
of marketing communications at any time by contacting us or using the unsubscribe
option in any marketing email.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the
privacy practices, content, or security of those websites. We encourage you to read
their privacy policies.

14. Children’s Privacy

Our Website and services are not directed at children, and we do not knowingly
collect personal data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on
this page together with an updated “Last updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal
data, please contact:

EAGLE NEST LTD
Email: office@eaglenestltd.co.uk
Phone: +447982100596

You also have the right to complain to the Information Commissioner’s Office (ICO)
if you believe your data has been handled improperly.